The top issue in Training today is:
Execs want to know what the “ROI of Training” is.Â To find out what the ROI of Training is, one should create:
KPI’s – that’s Key Performance Indicators, in case you didn’t know.
To facilitate the use of KPI’s – to provide something to measure – one should design Training so rather than being Content-based, it is Performance-based.Â In other words, theÂ Training should be designedÂ to have a measurable outcome.
Another way to say this is the Training should have a clearly defined Goal which directly addressesÂ the “Gap” between actual performance and desired performance.
Geesh…and I thought Marketing was up the creek…theseÂ folks are just getting started.