Just opened up a carton from a manufacturer we use in the Lab Store. Every unit inside looks like this:
Here’s your challenge:
Would anybody in your business recognize this as a problem? Or would they just shrug and transfer the item to the picking racks?
In other words, finding this, would you or an employee:
1. Ship to the customer as is, let the customer figure it out
2. Cut the nozzle off so customer doesn’t have to even think about it, doesn’t have to send you e-mail or call asking about it
Your answer to this question depends on:
1. How customer-centric you / your org really is
2. How much you understand about the financials of your business