Category Archives: Brand Management

Nielsen//Net Ratings & comScore DustUp

Analytical Culture, Brand Management, Measuring Engagement

Quite of a lot of discussion regarding Nielsen’s (and previously comScore’s) decision to add “duration of visit” as a metric used to rank sites for the display advertising buyer.  They played the engagement card in the press release, the implication being longer duration = higher engagement.  This ticked off the web site analytics side of the house.  A thread in the web analytics group (scroll down for all messages) has all the gory details of the debate on this.

My take is this move really has nothing to do with how you analyze a web site for navigation / actions / conversions and so forth.  The web analytics folks are over-reacting and misinterpreting the intent.  They point out “duration” is not a particularly good metric for many web site analysis applications?  But that’s a different issue.  This move is not about the way we analyze behavior on the site, it’s about:

1.  The display advertising purchase model
2.  A ranking of web sites for that model

It’s not hard to imagine the longer you are on a site, the more likely the display advertising would be seen and an impression registered in the brain.

It’s about being engaged with *display advertising*, not being engaged with your web site or your business.?  Buyers of that kind of media would like to know duration, because it makes sense to them and is used with other electronic media.

Whether Frequency or Duration is a better measure for web display advertising has yet to be seen, but I’d bet on the latter as being the best – for exactly the same reasons the web analytics community thinks duration is a bad idea for site measurement.

Briefly, the argument against using duration for web site measurement is along the lines of usability – the longer it takes to accomplish a task, the worse the web site is at satisfying visitors.  But I would argue when you are task focused you’re not nearly as good a target for display ads, are you?

The only mass media that doesn’t use duration as a measurement of audience quality is print.  The macro conclusion you could make – based on what these measure-ers of all things media are doing – is that display advertising on the web is more like TV and Radio than it is like print.  That makes complete sense to me.

For more info on why it makes sense, you can check the web analytics group for my post.

Interested in bigger picture on this?  Check out my posts in the web analytics group on defining online engagement and how to use it.

Where You Should Stick Your Ad and Why

Brand Management

A list of the posts in this series on Brand Management is here.

By way of iMedia Connection is this article by Joseph Carrabis of NextStage. The piece is about ad placement on a web page – and how most of the current Display Media placement ideas are just plain terrible or wrong.

Given my recent posts on display advertising, and in particular Online, the Web Site is the Ad, I thought this article would be a great read. I met Joseph at the eMetrics Summit and attended his presentation, which was a fascinating brew of cultural anthropology, brain-works stuff, and social modeling.

As this article bounced around the Brand-ing world, the reaction was pretty much this: he’s probably right, but there’s nothing much we can do about it. If you ask me, they’re right. But the thing that shocks me is this: not only do you have these folks completely ignoring what happens after the click, but also you have them essentially saying “we know it sucks but hey, what can we do?” about the screwed up nature of the display impression itself.

I’m not sure how the Brand-ing folks can sell display as a “mass media” with a straight face. These are the fundamental reasons why Johnny Can’t Brand. No “weight”. Strapping together completely fragmented impressions does not create a mass media. They are probably going to need a Google AdSense kind of mechanism to create practical value for this display space.

By the way, kudos to iMedia for having the guts to publish an article like this.